Speak to an expert
Speak to an expert to get more support with questions about staying safe online.
Need urgent help?
If something has happened online that puts your child in danger, you should act quickly to stop it or report it.
If a child is in immediate danger, call 999.
Non-emergency help
You can get help from your local Family Hub for advice on parenting, health and wellbeing.
If your child is worried about something online, they should speak to you or a trusted adult (such as a family member or teacher) about it.
You can also speak to a teacher or Designated Safeguarding Lead (DSL) at your school or nursery, to share any online safety concerns you have about your child.
Helplines
Here you can find helplines that support parents and children with questions about staying safe online, or if something upsetting has happened.
They can give advice or just listen if you need someone to talk to.
NSPCC
Get expert support on keeping children safe online and offline. Free, confidential helpline for adults worried about a child.
NSPCC is:
- free to call
- open Monday to Friday, 10am to 4pm
How you can get help
Call: 0808 800 5000
Email: help@nspcc.org.uk
Young Minds
Mental health support for children and young people. There is a parents helpline for advice on your child’s mental health and wellbeing.
Young minds is:
- free to call
- open Monday to Friday, 9:30am to 4pm
How you can get help
Call the parents helpline: 0808 802 5544
Online chat: Find out more about our chat service
Childline
Free, confidential service for children and young people up to age 19. Get help and advice about a wide range of issues.
Childline is:
- free to call
- open 24 hours a day
How you can get help
Call: 0800 1111
Online chat: chat with a counsellor
Shore
A safe space for teenagers worried their own or someone else’s sexual behaviour. Your child can speak to us over the phone, or chat to us online.
Shore is:
- free to use
- open Monday to Thursday, 5pm to 8pm
How you can get help
Email: support@theshore.co.uk
Online chat: chat with an experienced advisor
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